Frequently Asked Questions
Everything you need to know about our luxury silk collections and services.
What is the quality of the silk used in Olivia von Halle products?
We use only the finest 19-momme silk, which is sand-washed for a velvet-soft finish. Our fabrics are sourced responsibly and crafted to provide the ultimate luxury experience in loungewear and nightwear.
How should I care for my silk garments?
To maintain the longevity and luster of your silk, we recommend professional dry cleaning. Alternatively, you may hand wash items in cold water with a specialized silk detergent and lay flat to dry out of direct sunlight.
Do you offer international shipping?
Yes, we ship to over 100 countries worldwide. International orders are typically delivered within 3-7 business days via our premium courier partners, and all duties are calculated at checkout for a seamless experience.
What is your return policy?
We offer a 14-day return period from the date of delivery. Items must be returned in their original condition, unworn, unwashed, and with all original Olivia von Halle tags and packaging intact.
How do I determine the correct size for me?
Our pieces are designed for a relaxed yet elegant fit. We provide a comprehensive size guide on each product page that includes international size conversions and specific garment measurements to help you find your perfect match.
Can I include a gift message with my order?
Absolutely. All Olivia von Halle orders arrive in our signature branded gift boxes. During the checkout process, you can include a personalized message that will be printed on a high-quality gift card.